Shipping Policy

At Sukaweaves, every order is packed with care and moved with intent. Here is exactly what happens after you place your order.

Dispatch Time

Orders are packed and handed over to our courier partner within 2 business days of order confirmation.

Business days do not include Sundays and public holidays. Our logistics partners do not schedule pickups on those days, so orders placed over a weekend or holiday move out on the next working day.

Shipment Notification

The moment your parcel is handed to the courier team, you receive a shipment email containing:

Your tracking number

The courier company handling your parcel

A direct link to track your shipment

Tracking numbers can take up to 24 hours to go live on the courier’s website. If your tracking number shows no update beyond that window, write to us and we will chase it with the courier on your behalf.

Delivery Coverage

We deliver to every serviceable postal address across India.

To avoid delays, please provide:

Complete street address, including house or flat number, street name and landmark

City, district and state

Correct PIN (Postal Index Number) code

An active mobile number for delivery coordination

We select the courier partner based on your delivery location and PIN code. Where private courier service is unavailable, your parcel is shipped through India Post.

Incorrect or incomplete addresses are the leading cause of failed deliveries. Please review your details carefully before checkout.

Transit Times and Multiple Shipments

If your order contains two or more items, they may arrive in separate boxes on different days. This happens for two reasons:

Availability. Items may ship from different locations.

Safety. Certain products travel better shipped separately, with less handling risk in transit.

You will receive tracking details for each consignment, so nothing is left unaccounted for.

Transit Risk

Every Sukaweaves parcel ships fully insured at no additional cost to you.

If the courier company fails to deliver, the loss is ours, not yours. That is our commitment.

Please note: once a parcel has been delivered and left at the address you provided, Sukaweaves is not responsible for packages that are lost, stolen or damaged after that point. We recommend providing an address where someone is available to receive the parcel.

Delays in Shipment

If an item goes out of stock or an order faces an unusual delay, we will notify you by email. We would rather tell you early than leave you guessing.

In such cases, we may:

Ship your order in multiple consignments based on item availability

Offer a refund for the unfulfilled portion of your order, if we are unable to resolve it within a reasonable period

Billing Address vs Shipping Address

Billing address is the address linked to your payment method, where your bills and financial statements are sent.

Shipping address is the address where you want your order delivered.

These two can be different. If you are sending an order as a gift, or shipping to your workplace, simply enter a different shipping address at checkout. We deliver to the shipping address and nothing else.

Need Help?

Write to us with your order number and we will respond within 1 to 2 business days.

Suka Weaves Villa 222, Casa Grand Pavilion, Thalambhur, Chennai 600 130

Phone and WhatsApp: 99401 46076 Email: sukaweaves@gmail.com

Sukaweaves. Woven with care. Delivered with accountability.