Privacy Policy

Last updated: [17-09-2026]

This Privacy Policy explains how Suka Weaves (“Sukaweaves”, “we”, “us”) collects, uses, shares and protects your personal information when you visit sukaweaves.com (the “Site”), place an order, or otherwise interact with us.

By using the Site, you agree to the practices described here.

1. Information We Collect

Device information When you visit the Site, we automatically collect your web browser type, Internet Protocol (IP) address, time zone, the cookies installed on your device, the pages and products you view, the websites or search terms that referred you, and how you interact with the Site. We collect this using cookies, log files, web beacons, tags and pixels.

Order information When you place or attempt to place an order, we collect your name, billing address, shipping address, payment details (including UPI (Unified Payments Interface) identifiers and card details processed by our payment gateway), email address and phone number.

Communications When you contact us by email, phone or WhatsApp, we retain the contents of that conversation, including any photographs or unboxing videos you share in connection with an order complaint.

We do not store your complete card number or Card Verification Value (CVV) on our servers. Payment details are handled directly by our payment gateway partners.

2. How We Use Your Information

We use your information to:

Fulfil your order, process payment, arrange delivery and issue order confirmations and invoices

Communicate with you about your order, shipment and any service issue

Screen orders for fraud or risk

Provide customer support and resolve return or exchange requests

Send you marketing communications about new collections and offers, where you have consented

Improve the Site and evaluate the performance of our marketing campaigns

3. Who We Share Your Information With

We share your personal information only where necessary to run our business:

Shopify, which powers our online store. Read Shopify’s privacy policy at https://www.shopify.com/legal/privacy

Payment gateways, to process your transaction securely

Courier and logistics partners, to deliver your order. They receive your name, delivery address and phone number

Analytics and advertising providers, including Google Analytics and Meta (Facebook and Instagram), to understand Site usage and measure campaign performance

Law enforcement or regulators, where we are legally required to respond to a lawful request, or to protect our rights

We do not sell your personal information.

4. Behavioural Advertising

We use your information to show you advertisements that we believe may interest you. You can opt out of targeted advertising through:

Facebook and Instagram: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not alter our data collection practices when we receive one.

5. Cookies

A cookie is a small file downloaded to your device when you visit the Site. Cookies allow the Site to remember your actions and preferences, keep items in your cart, and provide us with information about how the Site is used.

We use the following categories of cookies:

Necessary for the store to function

Reporting and analytics

Session cookies last until you stop browsing. Persistent cookies remain until they expire or you delete them, typically between 30 minutes and two years.

You can block or delete cookies through your browser settings, usually found under Tools or Preferences. Please note that blocking cookies may break parts of the Site, including your cart and checkout.

6. Your Rights

India’s data protection framework is governed by the Information Technology Act, 2000 and the Reasonable Security Practices Rules, 2011, alongside the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, which are being brought into force in phases.

You have the right to:

Access the personal information we hold about you

Request correction or updating of inaccurate information

Request erasure of your personal information, subject to our legal and tax record keeping obligations

Withdraw consent for marketing communications at any time

Nominate another person to exercise these rights on your behalf

To exercise any of these rights, write to us at sukaweaves@gmail.com with your order number or registered email address. We will respond within a reasonable period.

7. Grievance Officer

In accordance with Indian law, our grievance contact is:

Name: [INSERT NAME] Email: sukaweaves@gmail.comPhone: 99401 46076 Address: Villa 222, Casa Grand Pavilion, Thalambhur, Chennai 600 130

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India through its official portal.

8. Data Retention

We retain your order information for as long as necessary to fulfil the order, and thereafter for the period required under Indian tax, accounting and consumer protection law. Marketing data is retained until you withdraw consent.

9. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.

10. International Visitors

We currently ship only within India. If you access the Site from outside India, your information will be processed on Shopify’s infrastructure, which may involve storage and processing outside India, including in Canada and the United States. For details on how Shopify handles cross border transfers, see Shopify’s privacy documentation at https://www.shopify.com/legal/privacy

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal or regulatory reasons. The revised version takes effect when posted on this page.

12. Contact Us

Suka Weaves Villa 222, Casa Grand Pavilion, Thalambhur, Chennai 600 130

Phone and WhatsApp: 99401 46076 Email: sukaweaves@gmail.com