Sukaweaves-refund-policy

Refund and Exchange Policy

Every Sukaweaves saree is checked before it leaves us. Please read this policy carefully before placing your order, as it sets out exactly what we can and cannot do once an order is confirmed.

1. Order Cancellation

Once an order is placed, it cannot be cancelled or swapped for a different product. Our pieces move into packing immediately, which is what allows us to dispatch within 2 business days.

 

Please review your selection carefully before completing checkout.

2. Colour and Weave Variations

Handloom is not machine output. Every piece carries the mark of the hands that made it.

 

The following are not treated as defects:

 

Slight variation in colour between the product photograph and the saree you receive. Photography lighting, screen calibration and dye lots all affect how a colour appears.

 

Minor thread pulls, slubs or irregularities in the weave. These are inherent to handloom and are a sign of authenticity, not damage.

 

Returns and exchanges will not be accepted on these grounds.

3. Unboxing Video Is Mandatory

No complaint will be considered without a complete parcel opening video.

 

This protects both of us. If a genuine damage or wrong item issue arises, the video is what allows us to act on it immediately and raise a claim with our courier partner.

 

Your video must:

 

Start before the parcel is opened, with the shipping label clearly visible

 

Record continuously, without cuts or pauses

 

Continue until the product is fully unfolded and visible

 

A video that starts after the parcel is opened cannot be accepted.

4. Reporting an Issue

Each product is rechecked before dispatch. In the rare event that you receive a damaged or incorrect item, send us the following within 24 hours of delivery:

 

Your order number

 

Your full name

 

The complete unboxing video

 

Clear photographs of the issue

 

WhatsApp: 99401 46076 Email: sukaweaves@gmail.com

 

Our team will review and respond within 1 to 2 business days.

5. Condition of Returned Products

Any product approved for return or exchange must reach us in its original, unused condition, folded exactly as it was received.

 

Products that are worn, washed, altered, ironed, stained or returned without original packaging will not be accepted.

6. Return Shipping Cost

We reimburse the cost of shipping the product back to us, calculated at our standard courier rate for your location.

 

Any amount charged above that standard rate is to be borne by you. We recommend confirming the return courier with us before you ship, so the full cost is covered.

7. Exchange, Not Refund

Sukaweaves does not issue monetary refunds. Approved complaints are resolved through exchange, and our team will guide you through the process end to end.

 

We may request additional photographs or information to assess your request. Your cooperation helps us close the matter faster.

Contact Us

Suka Weaves Villa 222, Casa Grand Pavilion, Thalambhur, Chennai 600 130

 

Phone and WhatsApp: 99401 46076 Email: sukaweaves@gmail.com

 

We read every message and we respond. If something has gone wrong with your order, tell us and we will make it right within the terms above.